Visible cancellations

Free the appointment time. Keep the cancellation visible.

Cancelling an appointment in DivineBooking changes its status. The calendar keeps the cancelled booking visible with a faded, patterned appearance, so reception can see what happened after the time becomes available again.

Open the booking’s actions12-second walkthrough · example bookings

Watch with a text walkthrough →

The front-desk moment

Someone cancels by phone. Later, another member of the team sees an opening and needs to know whether the original client was moved, cancelled, or never booked.

What your team does next

The original appointment remains in the calendar as cancelled. Reception can identify the client and service and review the reason instead of reconstructing the conversation.

How it works

01
Open the existing appointment
Work from the client’s current booking so the cancellation stays connected to the right visit, service, and provider.
02
Cancel and record why
Choose cancellation and enter a reason. The appointment’s status changes; the booking is not erased by this action.
03
Read the change in the calendar
The cancelled appointment remains visible with a distinct faded, patterned treatment. It no longer blocks that time from being booked again.
04
Print the sheet the team needs
The daily print sheet leaves cancellations out by default. Turn on Include cancelled when you want the printed record to show them.

Before you switch

Does cancelling delete the appointment?

No. Cancellation is a status change. The calendar retains the appointment and its cancellation details.

Can I undo an accidental cancellation?

You can restore an eligible cancelled appointment. DivineBooking checks whether the original time is still available; if it has been rebooked, reception must resolve the conflict.

Can clients cancel their own bookings?

Eligible email clients can use a valid manage-booking link within your cancellation window, when that link is enabled. Phone-only clients contact the business.